If the error occurs a second time, then: 1 2 3 4 5 6 Turn off the printer. Unplug the power cord from the electrical outlet. Reattach the tray. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. If the error occurs again, then: 1 2 3 4 Turn off the printer. Remove the tray. Contact customer support. Close door or insert cartridge The toner cartridge is missing or not installed properly.
Insert the cartridge, and then close all doors and covers. Close rear door Close the rear door of the printer. The tray for the print job is removed. The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model. From the printer control panel, select Continue to clear the message.
Disk must be formatted for use in this device From the printer control panel, select Format disk to format the printer hard disk and clear the message.
Disk near full. Securely clearing disk space. Error reading USB drive. Remove USB. An unsupported USB device is inserted. Remove the USB device, and then insert a supported one. Error reading USB hub. Remove hub. An unsupported USB hub has been inserted.
Remove the USB hub, and then install a supported one. Imaging unit low [ If necessary, select Continue on the printer control panel to clear the message and continue printing. Imaging unit nearly low [ Imaging unit very low, [x] estimated pages remain [ Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Check the length and width guides of the paper source and make sure the paper is loaded properly. Make sure that the paper size is correctly set.
For more information, see the instruction sheet that came with the supply. Insufficient memory, some Held Jobs were deleted [37] The printer deleted some held jobs in order to process current jobs. Select Continue to clear the message.
Insufficient memory to support Resource Save feature [35] Install additional printer memory or select Continue on the printer control panel to disable Resource Save, clear the message, and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray. Maintenance kit low [ If necessary, select Continue to clear the message and continue printing. Maintenance kit nearly low [ Page Troubleshooting Maintenance kit very low [ Misfeed cleared, extra sheets in output bin [24y. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components. Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty. To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press and hold and the button on the control panel simultaneously for 15 seconds. The printer discards any data received through the parallel port. Printer had to restart. Last job may be incomplete. Select Continue on the control panel to clear the message and continue printing.
Page Troubleshooting Reinstall missing or unresponsive cartridge [ If missing, then install the toner cartridge. Note: If the message appears after reinstalling the supply, then replace the toner cartridge. Reinstall missing or unresponsive imaging unit [ If missing, then install the imaging unit. Note: If the message appears after reinstalling the supply, then replace the imaging unit.
Remove defective disk [61] Remove and replace the defective printer hard disk. Remove paper from all bins Bins have reached their capacity. Remove paper from all bins to clear the message and continue printing. If removing the paper does not clear the message, then select Continue on the printer control panel. The printer automatically detects paper removal and resumes printing.
Remove paper from standard output bin Remove the paper stack from the standard bin. Replace cartridge, printer region mismatch [ Replace defective imaging unit [ Page Troubleshooting Replace imaging unit, 0 estimated pages remain [ Replace maintenance kit, recommended life exceeded [ Depending on your printer model, touch Continue or press to clear the message and continue printing.
Replace maintenance kit to resume printing [ Replace missing cartridge [ Replace missing fuser [ For more information, see the instruction sheet that came with the replacement part. Replace missing imaging unit [ Replace roller kit [ For more information, see the instruction sheet that came with the part. Replace unsupported cartridge [ Page Troubleshooting This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product.
Replace unsupported imaging unit [ This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product. Replace wiper 1 Replace the fuser wiper.
Page Troubleshooting Restore held jobs? Some held jobs were not restored Select Continue to clear the message. Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. Page Troubleshooting Supply needed to complete job A supply needed to complete the job is missing.
Cancel the current job. The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results. Too many disks installed [58] 1 Turn off the printer. Too many trays attached [58] 1 Turn off the printer.
Page Troubleshooting 4 Connect the power cord to a properly grounded electrical outlet. Replace it with a supported paper size. Unsupported disk 1 Remove the unsupported disk, and then install a supported one. Unsupported option in slot [x] [55] 1 Turn off the printer. Turn on the printer. Press the Sleep button to wake the printer from Sleep mode or Hibernate mode.
Go to step 3. Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Make sure the printer is turned on. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded electrical outlet? Unplug the other Go to step 5. If the printer Does other electrical equipment work? Step 4 Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports.
Are the cables inserted in the correct ports? Go to step 6. Make sure the electrical outlet is not turned off by a switch or breaker. No Is the electrical outlet turned off by a switch or breaker?
Step 7 Check if the printer is plugged into any surge protectors, uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 8 Connect the printer power cord directly to a properly grounded electrical outlet. Go to step 8. Go to step 9. Connect the printer cable securely to the printer and the computer, print server, option, or other network device.
Go to step Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer. Use correct printer driver settings.
Install the correct printer driver. Check if one end of the printer cable is plugged into a port on the printer and the other to the computer, print server, option, or other network device. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? Step 9 Make sure to install all hardware options properly and remove any packing material.
Are all hardware options properly installed and all packing material removed? Step 10 Check if you have selected the correct port settings in the printer driver. Are the port settings correct? Step 11 Check the installed printer driver.
Is the correct printer driver installed? Step 12 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. Is the printer working? Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display?
Step 2 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. Turn off the printer, and then contact customer support.
Do Please wait and Ready appear on the printer display? Held Jobs list. No Go to step 2. Note: If the documents are not listed, then print the documents using the Print and Hold options. Are the documents printed? Step 2 The print job may contain a formatting error or invalid data. The problem is solved. Page Troubleshooting Action Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved.
No Go to step 4. For Windows users a Open the Printing Preferences dialog. For Macintosh users a Save and name each job differently. Step 4 a Delete some held jobs to free up printer memory. Go to step 5. Yes No Contact customer support. Step 5 a Add printer memory. Envelope seals when printing Action a Use envelopes that have been stored in a dry environment.
Does the envelope seal when printing? Wait until the printer Go to step 3. Step 2 Check if the indicator light on the printer control panel is blinking is ready, then view the held jobs list, and green. Is the indicator light blinking green? Step 3 a Check for an error message on the display.
Does the error message still appear? Step 5 Check if the USB slot is disabled by the system support person. Yes No Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Do incorrect characters print? Job prints from the wrong tray or on the wrong paper Action The problem is Step 1 a Check if you are printing on paper that is supported by the tray.
Did the job print from the correct tray or on the correct paper? The problem is Step 2 a From the Paper menu on the printer control panel, set the paper solved. Step 3 The problem is solved. Step 4 a Check if the trays are not linked. Did the job print and collate correctly?
Step 2 a From the printer software, set Collate to 1,2,3 1,2,3. Note: Setting Collate to 1,1,1 2,2,2 in the software overrides the setting in the Finishing menu.
Step 3 The problem is Reduce the complexity of the print job by eliminating the number solved. Step 2 a Open the document you want to print in Adobe Acrobat.
The problem is Reduce the number and size of fonts, the number and complexity solved. Change the environmental settings of the printer.
Did the job print? Step 2 Did the job print? Step 3 a Remove held jobs stored in the printer memory. Step 4 a Disable the Page Protect feature. Step 5 Install additional printer memory, and then resend the print job. Page Troubleshooting Print jobs do not print Action Yes The problem is Step 1 a From the document you are trying to print, open the Print dialog solved.
Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. Do the jobs print? The problem is Step 2 a Check if the printer is plugged in and turned on, and if Ready solved. The problem is If an error message appears on the printer display, then clear the solved. Step 3 Go to step 4. Note: The printer continues to print after clearing the message.
Note: For more information, see the setup documentation that came with the printer. Step 5 The problem is a Turn off the printer, wait for about 10 seconds, and then turn the solved.
Step 6 a Remove, and then reinstall the printer software. Action Yes The problem is Step 1 a Make sure the size of the paper loaded in the tray matches the solved. Does the print speed increase? Step 2 The problem is a Replace the fuser. For more information on installing the fuser, solved. Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same size and type. Do the trays link correctly? Page Troubleshooting Action Yes No Step 2 a From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked.
Action Yes No Step 1 Adjust the print timeout settings. Note: The paper size and type must match for trays to be linked. Page Troubleshooting Hardware and internal option problems sheet tray problems Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: The problem is solved.
For more information, see the setup sheet that came with the sheet tray. Manually add the tray in the printer driver. Does the tray operate properly? Step 2 Turn off the printer, then wait about 10 seconds, and then turn it back on. Step 3 Print a menu settings page, and then check if the tray is listed in the Installed Features list.
Note: If the tray is listed in the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Is the tray listed in the menu settings page? Step 4 Check if the tray is available in the printer driver.
Note: You may need to manually add the tray in the printer driver to make it available for print jobs. Is the tray available in the printer driver? Check if the tray is selected. From the application you are using, select the tray. No Contact customer support. Cannot detect internal option Action Yes The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved.
Step 1 No Go to step 2. Does the internal option operate correctly? Step 2 Go to step 3. Connect the internal option to the controller board. Reinstall the internal option. Check if the internal option is properly installed in the controller board. Is the internal option properly installed in the controller board? Step 3 Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list.
Is the internal option listed in the menu settings page? Step 4 a Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. Check if the internal print server is supported by the printer.
Reinstall the internal print server. Note: An internal print server from another printer may not work with this printer. Is the internal print server listed in the Installed Features list? Step 2 The problem is solved. Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to the internal print server. Does the internal print server operate correctly? Check if you have a supported ISP.
Note: An ISP from another printer may not work on this printer. Check the cable and the ISP connection. Does the Internal Solutions Port operate correctly? Step 2 The problem is a Turn off the printer, then wait about 10 seconds, and then turn solved.
Is the tray working? Reinstall the tray. For more information, see the setup documentation that came with the tray. Check if the tray is installed and recognized by the printer. Print a menu settings page, and then check if the tray is listed in the Installed Features list. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs.
Check if you have a supported USB or parallel interface card. Make sure the USB or parallel interface card is installed. Note: A USB or parallel interface card from another printer may not work on this printer. Use the correct cable, and then make sure it is securely connected to the USB or parallel interface card.
Does the USB or parallel interface card operate correctly? Paper feed problems Jammed pages are not reprinted Action a Turn on jam recovery. Were the jammed pages reprinted? If jam recovery is enabled, then the print jobs will reprint automatically.
Do paper jams still occur frequently? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Step 3 a Review the tips on avoiding jams. Does the paper jam message remain? Select a font that is supported by the printer. Are you using fonts that are supported by the printer? Step 2 The problem is Check if the fonts installed on the computer are supported by the solved.
Are the fonts installed on the computer supported by the printer? Is the page or image clipped? Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray? Step 3 a Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog.
Step 4 a Reinstall the imaging unit. Compressed images appear on prints Note: Printing on letter-size paper using a volt fuser compresses images. Do compressed images still appear? Did the gray background disappear from the prints? Step 2 Reinstall the imaging unit and the toner cartridge. Extended exposure to light can cause print quality problems.
Step 3 Replace the imaging unit, and then resend the print job. No The problem is solved. Do horizontal voids appear on prints? Step 3 a Redistribute the toner in the imaging unit. Step 4 Replace the imaging unit, and then resend the print job. Do one or more of the following: Are the margins correct? Step 2 From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray? Are the margins correct? Adjust the width and length guides.
Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Do the paper type and weight match the type and weight of the paper in the tray? Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.
Is the paper still curled? Step 4 a Remove the paper from the tray, and then turn it over. Step 5 a Load paper from a fresh package. Specify the paper size and type from the tray settings to match the paper loaded in the tray. Do print irregularities still appear? Step 2 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded in the tray? Step 4 From the printer Go to step 5. Step 6 Replace the imaging unit, and then resend the print job. Step 1 a From the Quality menu on the printer control panel, reduce the toner darkness. Is the print still too dark? Step 2 a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded? Step 3 a Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog. From the printer Go to step 5. Texture menu to match the paper you are printing on. Action Yes No Step 1 a From the Quality menu on the printer control panel, increase the toner darkness. Change the paper type, texture, and weight to match the paper loaded in the tray.
Is the print still too light? Step 2 From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray.
Step 3 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Are you printing on textured or rough paper?
No Go to step 6. Go to step 7. Step 6 a Redistribute the toner in the imaging unit. Step 7 Replace the imaging unit, and then resend the print job.
Printer is printing blank pages Page Troubleshooting Action Yes No Step 1 a Check if there is packing material left on the imaging unit. Is the printer still printing blank pages? Step 2 a Redistribute the toner in the imaging unit. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Is the printer printing solid black pages? Step 2 Replace the imaging unit, and then resend the print job. Repeating defects appear on prints Action Go to step 2. Step 1 a Replace the imaging unit if the distance between the defects is equal to any of the following: The problem is solved. Do repeating defects still appear on prints? Step 2 Contact customer a Replace the fuser if the distance between the defects is equal support. Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray? Is the tray set to the type and weight of the paper loaded? Do shadow images still appear on prints?
Page Troubleshooting Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Yes No Is the print still skewed?
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