See how Dropbox helps you effortlessly share files and folders. Let us know how we can improve:. Thanks for your feedback! Let us know how this article helped:. Whether you sent or received a shared link, it may fail to work or show a error.
If this happens, check the followin. Click Settings. Click Viewer info. Change the dropdown to Off by default or Off completely. Off by default: Team members can turn viewer info on for files or folders they own.
Off completely: Team members can't turn viewer info on for files or folders they own. Save changes. On by default or Off by default: You can change the viewer info setting for specific files and folders that you own. Off completely: You can't turn viewer info on for any files or folders you own. To disable viewer info for your personal account: Sign in to dropbox.
Click your avatar profile picture or face icon. Toggle Viewer info on all files I own to Off. Privacy Whose information is shown? Who can see viewer info and what is shown?
Whose information isn't shown in viewer info? Who can access my files? Only you, or people you invite to edit a file, can invite others to your shared files. Click a question to learn more:. How do I enable viewer info? How to enable viewer info for your whole account Viewer info may be enabled by default for your account.
Change the dropdown to On by default. To enable viewer info for your personal account: Sign in to dropbox. Click your avatar.
Toggle Viewer info on all files I own to On. How to enable viewer info for specific files or folders If viewer info is disabled for your account, you can enable viewer info for specific files or folders: To enable viewer info for a shared file or folder: Sign in to dropbox.
Next to Viewer info, click to toggle On. Which platforms are supported for viewer info? Note: This doesn't apply to Paper docs or showcases. Which platforms support viewer history? If you are using macOS How did someone get access to a file? Labels: Desktop and Web Sync and upload.
Explorer Level 3. Regardless of whether the person Has or doesn't have a Dropbox account. Shared links. Hi MarkInfo27 , thanks for messaging the Community! Currently, it isn't possible to know if a person downloaded a file via a shared link. However, using Dropbox Transfer would allow you to know if the file has been downloaded.
If you need any further assistance, please let me know! Well, Thanks, Jay, for the reply, even though it's not what I wanted to hear. Thanks, anyway. Off completely: Team members can't turn viewer info on for files or folders they own. Save changes. How helpful was this article? Let us know how we can improve: Thanks for your feedback!
Let us know how this article helped: Submit Thanks for your feedback! Community answers Traffic and Insights for a shared link. Related articles Community answers. Related articles. Related articles Troubleshooting shared links Add files and folders to your Dropbox account Add shared folders.
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