Defective dongle, maybe? Great explanation PureEvil. Thanks for confirming those details zuni When the Wireless Dongle is not working you usually get information about it.
But why don't you delete all programs from Fitbit that you might have on your computer, then turn off the firewall and reinstall the Fitbit Connect here. Since you mentioned that you have a Windows 10 computer as soon as the Fitbit Connect finishes the installation of the program you will be prompted to sync your Fitbit. Please clean the Wireless Dongle with a toothbrush with rubbing alcohol and connect it when you get the notification from the Fitbit Connect program.
Let me know if you get any message or error. I can still synch with my phone, but it is not always convenient. I do not see this as a step forward. By chance did you have your Fitbit linked to your phone? If so, it is common for the phone to hold a connection to your Fitbit such that it can't been seen, or synced, by your PC. Hey rjmatthews62 nice to see you here, welcome aboard! Thanks for jumping in Michael. I'm also happy to see that you were able to fix the syncing issues with your Windows 10 pc.
Our good friend Michael , has a good point there. Hopefully, you won't have same issues again. But if you need help we'll be around. This Solution no longer works. Everytime I try to download the pc version it immediately opens and forces a download of the FitBit App.
I do not want the FitBit App. I want FitBit Connect! This is the only way my Ultra will sync. I love my Ultra and don't want to change it. I just want to use it as I have almost everyday for years, only now on my Windows 10 machine it will not work. Any more solutions out there? Hey there, ChrisRO21! Welcome to the Family! My apologies for the delay.
Thanks for reporting this. I've checked the link and it worked for me. It should be able to download the Fitbit Connect program. Although I think that you're looking for the software to connect the Fitbit Ultra, that was pretty similar to the Fitbit Connect.
That software is no longer available on the Fitbit website since it was discontinued some time ago. You can see more details about it here. Instead you can see all the new options that Fitbit has in our Fitbit store. Thanks for your understanding, please let me know if there is anything else I can assist you with. Im having some issues as well. But I also have issues with sync my Charge 3 to my phone Not sure if that could be a reason why im experience issues with both pc and phone Im not the best phone user, so I would really love the PC option, I also tried to download the older Fitbit Connect for PC, but it told me to upgrade to Fitbit from Windows store, and didn't allow me to use the old software.
I apologize for the delayed response and thank you for sharing the download links marry Welcome DATH Your computer must have built in Bluetooth in order to sync with a Charge 3. Which is your phone's model? P7 and Honor 6 failes, P9 lite works when it wants to.
Tried to find and change some of the settings I've been reading on the community to fine a way, but no success. Why does it have to be build in? Fitbit sells USB Bluetooth dongles, so it makes no sense? Muct be a firmware issue if it wont work with USB dongles. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Where can I download the Fitbit Connect?
Report this post. Moderator edit: Updated subject for clarity. Best Answer. All forum topics Previous Topic Next Topic. Accepted Solutions. Fitbit Community Moderators ensure that conversations are friendly, factual, and on-topic.
We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more. Fitbit Moderator. In response to PureEvil. Fitbit Community Council members are a select group of volunteers who share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Hello busyscoutmom , Welcome to the community! Click on "Download for Windows". I hope this helps. In response to zuni If your computer has Bluetooth, you can sync the tracker with your PC wirelessly.
The Fitbit Surge requires that this dongle is plugged in anyway, for instance. This is for the real hipsters. The process is a little trickier as it involves downloading a free software application called Fitbit Connect. First, insert the wireless sync dongle into a USB port on your computer.
The only two workarounds for this are either 1 buying a dongle from the Fitbit Store, or 2 upgrading to Windows You may need to select your operating system i. PC, rather than Mac.
Click Continue to work your way through the installer. Choose that option. Follow the instructions, which will guide you through creating a new account and syncing your tracker. Finally, the humble Mac. The Mac setup process is similar to the Windows 8. First, head to the Fitbit UK setup page here. Mac, not PC. Open it once the download is completed. Two options will appear. Follow the instructions, which will guide you through creating a new Fitbit account and connecting your tracker.
If your Mac has Bluetooth, setup will continue wirelessly.
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